What we collect and what we do with it.
When you reach out to us about a property, we collect what we need to actually help — nothing more. Here's the whole picture.
What we collect
- Your name and phone number when you submit our form or message us directly.
- Information about the property — condition, timeline, situation — whatever you choose to share.
- The conversations we have — so we can pick up where we left off.
- Basic website analytics — pages visited, time on page, general location. This is anonymous and used only to improve the site.
What we do with it
- Talk with you about your property.
- Prepare an offer if there's one to make.
- Respond to questions you send us.
- Comply with the law when required.
What we don't do
Who sees it
The only people who see your information are UNLOKR team members involved in your conversation. If we use a tool to send texts or keep notes, those providers see your number under a contract requiring them to keep it secure. If the law requires us to share something (a court order, for example), we will.
Your control
You can ask us to:
- Show you what we have on file about you.
- Fix anything inaccurate.
- Delete your information, except where we're required to keep records.
- Stop texting/calling by replying STOP or telling us by phone.
Email support@unlokr.co with the subject "Privacy Request" — we respond within one business day.
How we text and call you — and how to stop us.
UNLOKR communicates by text and phone. Federal law (the TCPA) requires us to be specific about consent and opt-outs. Here's the deal.
When you gave us your phone number, you agreed that UNLOKR LLC can text and call you (including by autodialer or recorded voice) about your property. Consent is not a condition of any purchase. Standard message and data rates may apply. Message frequency varies based on the conversation. Reply STOP to opt out. Reply HELP for help.
What we'll send you
- Follow-ups about your specific property.
- Operational updates — scheduling, paperwork, closing dates.
- Replies when you text us first.
We don't send mass marketing, promotional blasts, or anything unrelated to your property situation.
How often
A few messages per week during an active conversation. Nothing once it concludes — whether we close a deal or not.
How to stop
- Reply STOP to any text. You'll get one confirmation, then nothing further.
- Tell us by phone. We'll honor it within one business day.
- Email support@unlokr.co with "STOP" in the subject.
Rates and carriers
Standard wireless rates from your carrier may apply. We don't charge anything for our messages. Major US carriers are supported. Carriers aren't liable for delayed or undelivered messages.
Equal treatment, every time.
UNLOKR follows the federal Fair Housing Act and all applicable state and local fair housing laws. We treat every person the same — no exceptions.
What that means
We do not refuse to do business with anyone — buying property from a seller, or anything else we do — based on:
- Race or color
- National origin
- Religion
- Sex, gender identity, or sexual orientation
- Familial status (kids in the household, pregnancy)
- Disability
- Any other class protected by law where we operate
How that shows up
Every property situation goes through the same offer math — ARV, repair costs, selling costs, and our fee. The seller's personal characteristics never factor into the offer or how we treat them in the process.
If something feels wrong
If you ever think you were treated unfairly by UNLOKR, contact us first at support@unlokr.co. We investigate every concern seriously.
You can also file directly with HUD:
- Online: hud.gov/fairhousing
- Phone: 1-800-669-9777 (TTY: 1-800-927-9275)
The ground rules for using this site.
By using unlokr.co or talking with us about a property, you agree to these rules. They exist to keep both sides protected — not to bury you in legalese.
What this site is — and isn't
This website explains who we are, what we do, and how to reach us. It's not:
- Legal advice. We're not attorneys. Talk to one for legal questions.
- Financial or tax advice. Talk to a CPA for tax questions about selling your property.
- A contract or guarantee. Information here doesn't obligate either of us. A real transaction requires a signed agreement.
Information you submit
When you give us information (your name, phone, property details), you confirm it's accurate and that you have the right to share it. We handle it per the privacy section above.
What's ours
The UNLOKR name, wordmark, taglines ("Solutions, unlocked." and "Unlock your next move."), DOOR UNLOKR, the offer math framework, and all the original writing, design, and code on this site belong to UNLOKR LLC. Don't copy or republish it without permission.
If something goes wrong
We do our best to keep this site accurate and up to date, but real estate markets shift. We can't promise the site is error-free or always current. We're not responsible for indirect or consequential damages from using it. The maximum we'd ever owe you over the site itself is $100.
Disputes
If something can't be resolved directly, disputes are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Fulton County, Georgia, and you and UNLOKR consent to personal jurisdiction there.
Changes
We may update these pages occasionally. The "Last updated" date at the top of this page will change when we do.