The fine print, in plain English.

What we collect and what we do with it.

When you reach out to us about a property, we collect what we need to actually help — nothing more. Here's the whole picture.

What we collect

• Your name and phone number when you text or call us directly.
• Information about the property — condition, timeline, situation — whatever you choose to share.
• The conversations we have — so we can pick up where we left off.
• Basic website analytics — pages visited, time on page, general location. This is anonymous and used only to improve the site.

What we do with it

• Talk with you about your property.
• Prepare an offer if there's one to make.
• Respond to questions you send us.
• Comply with the law when required.

What we don't do

Who sees it

The only people who see your information are UNLOKR team members involved in your conversation. If we use a tool to send or receive texts, store conversation history, or route calls (such as GoHighLevel, our CRM, or Netlify, our website host), those providers see your data under a contract requiring them to keep it secure. If the law requires us to share something (a court order, for example), we will.

Browser data

Our website may capture the URL parameters and referring site that brought you to us (so we know which ads or links are working). When you tap a "Text us" link on our site, your device opens its native SMS app — we don't capture anything until you actually send the message and reach our number.

Your control

You can ask us to:

• Show you what we have on file about you.
• Fix anything inaccurate.
• Delete your information, except where we're required to keep records.
• Stop texting/calling by replying STOP or telling us by phone.

Email support@unlokr.co with the subject "Privacy Request" — we respond within one business day.

How we text and call you — and how to stop us.

UNLOKR communicates by text and phone. Federal law (the TCPA) requires us to be specific about consent and opt-outs. Here's the deal.

What we'll send you

• Follow-ups about your specific property.
• Operational updates — scheduling, paperwork, closing dates.
• Replies when you text us first.

We don't send mass marketing, promotional blasts, or anything unrelated to your property situation.

How often

A few messages per week during an active conversation. Nothing once it concludes — whether we close a deal or not.

How to stop

• Reply STOP to any text. You'll get one confirmation, then nothing further.
• Tell us by phone. We'll honor it within one business day.
• Email support@unlokr.co with "STOP" in the subject.

Rates and carriers

Standard wireless rates from your carrier may apply. We don't charge anything for our messages. Major US carriers are supported. Carriers aren't liable for delayed or undelivered messages.

When you're talking to our AI — and how to talk to a person.

We use artificial intelligence to handle initial text and (when activated) voice conversations. We believe in being upfront about it. Here's exactly how it works.

What our AI does

When you text us, our AI assistant typically responds first. It asks the same kinds of questions a human teammate would — about your property, your timeline, your situation, or your buy-box if you're a cash buyer. The AI captures what you share into our internal CRM so a human teammate can pick up the conversation seamlessly.

What our AI does NOT do

• It never quotes a specific dollar offer. Pricing is a human decision, always.
• It never finalizes deals. Contracts, walkthroughs, offers — humans handle.
• It never pretends to be a person. If you ever ask "is this a real person?" the AI is instructed to tell you honestly that it's an automated assistant.

You can talk to a person anytime

At any point in your conversation, just say "real person," "talk to a human," or "speak with someone" — a human teammate will take it from there during business hours (typically within an hour). You don't have to keep talking to the AI if you'd prefer not to.

Voice calls

When we activate AI-assisted voice calls (planned but not yet live), you will hear a clear disclosure at the start of any AI-handled call: "This call may be answered by our automated assistant." You can request to speak with a human at any time during the call. Inbound calls to our number that are answered by humans require no disclosure — but we'll always tell you which one you're getting.

How we use your conversation content

• To serve you. Your conversations are stored so a human teammate can pick up where the AI left off, and so we can reference them throughout your deal.
• To improve our internal process. We review past conversations to refine how our AI responds and to train our team. This stays inside UNLOKR.
• NOT to train external AI services. Your conversation content is not shared with public AI training datasets, sold to third parties, or used by external AI companies to train their general-purpose models.

Decisions about you

We do not make decisions that have legal or similarly significant effects on you using only automated processes. Our AI may help classify lead quality (HOT/WARM/COLD) for internal routing, but every meaningful decision — what we'll offer, whether we'll proceed, contract terms, walkthroughs — is reviewed and made by a human.

Behavior commitments

Per our company values (transparent · direct · straightforward), our AI is instructed never to:

• Pretend to be human if you ask
• Use fake urgency, pressure tactics, or manufactured deadlines
• Disparage other wholesalers or competitors by name
• Make promises about price, timeline, or process that we can't keep
• Continue messaging after you've asked to stop or said you want a human

Compliance and your rights

You have the right to know when you're interacting with an AI in a commercial context. You have the right to request a human at any time. You have the right to ask what we know about you and how we use it (see Section 01 — Privacy). If you have a concern about an AI interaction with UNLOKR, email support@unlokr.co and a human will respond within one business day.

Equal treatment, every time.

UNLOKR follows the federal Fair Housing Act and all applicable state and local fair housing laws. We treat every person the same — no exceptions.

What that means

We do not refuse to do business with anyone — buying property from a seller, or anything else we do — based on:

• Race or color
• National origin
• Religion
• Sex, gender identity, or sexual orientation
• Familial status (kids in the household, pregnancy)
• Disability
• Any other class protected by law where we operate

How that shows up

Every property situation goes through the same offer math — ARV, repair costs, selling costs, and our fee. The seller's personal characteristics never factor into the offer or how we treat them in the process.

If something feels wrong

If you ever think you were treated unfairly by UNLOKR, contact us first at support@unlokr.co. We investigate every concern seriously.

You can also file directly with HUD:

• Online: hud.gov/fairhousing
• Phone: 1-800-669-9777 (TTY: 1-800-927-9275)

The ground rules for using this site.

By using unlokr.co or talking with us about a property, you agree to these rules. They exist to keep both sides protected — not to bury you in legalese.

What this site is — and isn't

This website explains who we are, what we do, and how to reach us. It's not:

• Legal advice. We're not attorneys. Talk to one for legal questions.
• Financial or tax advice. Talk to a CPA for tax questions about selling your property.
• A contract or guarantee. Information here doesn't obligate either of us. A real transaction requires a signed agreement.

Information you submit

When you give us information (your name, phone, property details), you confirm it's accurate and that you have the right to share it. We handle it per the privacy section above.

Our role in a transaction

UNLOKR is a direct buyer of residential real estate. We're not your real estate agent or broker — we don't represent you in the sale, and we don't owe you a fiduciary duty the way a listing agent would. If you want professional representation in selling your property, hire a licensed real estate agent. We're a principal — we either buy your property ourselves, or assign our purchase contract to a cash buyer in our network.

About our offers

Any number you see on our website, in a text, or in any other communication is a preliminary indication, not a formal offer. Real offers depend on actual comparable sales, a real repair estimate, and the property's specific situation. No offer is binding until it's in writing and signed by both parties on a Purchase & Sale Agreement.

Assignment of contracts

When we sign a purchase agreement with you, we reserve the right to assign that contract to a cash buyer in our network before closing. Same terms, same price, same timeline as we agreed with you — the only thing that changes is who shows up to closing with the funds. We say "vetted buyer" because we verify funding capacity and track record before any buyer joins our network. We don't take any additional fee from you when this happens; our spread is built into the original offer. The assignment clause is standard in our Purchase & Sale Agreement, and you'll see it before signing.

Properties purchased as-is

When we make an offer, it's based on the property's current condition. You don't have to make repairs, clean, haul anything away, or do prep work. In exchange, our offer accounts for the work we'll have to do after closing. State-mandated seller disclosures still apply where required by law — we'll guide you through what's needed in your state.

Timeline expectations

We advertise a "typical 30-day close" because that's what we aim for and what most deals look like. The actual closing date is whatever you and we agree to in the purchase agreement — it could be 14 days, 30 days, 60 days, or whatever works for your situation. Marketing language about 30-day closes is a typical outcome, not a guarantee independent of what we sign together.

What's ours

The UNLOKR name, wordmark, and all the original writing, design, and code on this site belong to UNLOKR LLC. Don't copy or republish it without permission.

If something goes wrong

We do our best to keep this site accurate and up to date, but real estate markets shift. We can't promise the site is error-free or always current. We're not responsible for indirect or consequential damages from using it. The maximum we'd ever owe you over the site itself is $100.

Disputes

If something can't be resolved directly, disputes are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Fulton County, Georgia, and you and UNLOKR consent to personal jurisdiction there.

Changes

We may update these pages occasionally. The "Last updated" date at the top of this page will change when we do.